FAQ’s
We have created this section of our website to answer common questions we get asked on a regular basis. If you need anymore information please contact one of our team on the phone number above.
Q. My vehicle has been damaged through no fault of my own, what can ACH do for me?
Answer: ACH specialise in caring for drivers of vehicles who have been involved in a non-fault accident. We will provide a comparable replacement vehicle whilst you are without yours, authorise repairs to your vehicle at the repairer of your choice without an excess to pay, ensuring your no claims bonus is unaffected.
Q. My vehicle is likely to be beyond economical repair, what happens now?
Answer: We will arrange an inspection by an independent engineer who will agree a valuation based on the vehicle's current market value and not just the guide price ensuring a fair settlement. We will present this valuation to the insurer of the third party and request the settlement cheque which we forward to you in full.
Q. My vehicle has been deemed a total loss, how long can I stay in the replacement vehicle?
Answer: As long as your own vehicle is unroadworthy, you may remain in the ACH vehicle until you have received the settlement cheque for the pre-accident value of your own vehicle and even then for upto 7 days after the settlement has been received.
Q. This all seems to good to be true, who pays ACH for looking after me?
Answer: The insurers of the at fault driver are responsible for settling any losses suffered by you as a result of their driver’s negligence which includes vehicle hire charges, vehicle repair costs and any other out of pocket expenses. Our service is funded through the hire of the vehicle and the rates for the hire are agreed with the insurers to ensure prompt settlement.
In the event of an accident please call our 24hr accident helpline first: 0330 124 2711
