Car Accident Management Solution

  • Comparable replacement car
  • Manufacturer approved repairers
  • Recovery of 'out of pocket expenses'
Find out more

Commercial accident management solution

  • Commercial replacement vehicle
  • Manufacturer approved repairers
  • Recovery of uninsured losses
Find out more

Prestige accident management solution

  • Prestige replacement car
  • Manufacturer approved repairers
  • Recovery of uninsured losses
Find out more

Motorcycle accident management solution

  • Comparable replacement motorcycle
  • Manufacturer approved repairers
  • Recovery of uninsured losses
Find out more


Privacy Policy

Accident Claims Handlers Limited are committed to protecting and respecting your privacy.

This Privacy Policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, whether through our website (our site) or through our smart phone application the ACH Accident Management app (our app), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


1. Information about us

1.1. Accident Claims Handlers Limited operate the website (our site) and our app. We are registered in England and Wales under company number 03877804 and have our registered office at Hambrook Business Park, The Stream, Bristol BS16 1RQ. Our VAT number is 303 188091.

1.2. For the purpose of the Data Protection Act 1998, the Data Controller is:

Accident Claim Handlers Limited
Hambrook Business Park
The Stream
BS16 1RQ

Our Information Commissioner's Office Registration Number is Z8521258.

2. Information we may collect from you

2.1. We may collect and process the following data about you:

2.1.1. Information that you provide by filling in forms on our site and/or our app. This includes information provided at the time of registering to use our website and/or app and any information submitted to us via completion of further forms on the website and/or app.

2.1.2. If you contact us, we may keep a record of that correspondence.

2.1.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

2.1.4. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3. IP addresses

We may collect information about your computer, mobile phone, smart phone, handset, tablet or other device enables for internet access and/or communication ( your Device) on which the app is installed, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

4. Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.


Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our Website.

Except for essential cookies, all cookies will expire when you close your browser or the Website or after [thirty (30) minutes] of inactivity on the Website.

5. Where we store your personal data

5.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Uses made of the information

6.1. We use information held about you in the following ways:

6.1.1. To provide you with information, products and/or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

6.1.2. To ensure that content from our site and/or app is presented in the most effective manner for you and for your Device;

6.1.3. To carry out our obligations arising from any contracts entered into between you and us;

6.1.4. To allow you to participate in interactive features of our website and/or app, when you choose to do so;

6.1.5. To notify you about changes to our website and/or app, and

6.1.6. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or email.

6.2. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on registration.

6.3. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

7. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

8. Third party websites

Our site may, from time to time, contain links to and from third party websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to any third party website.

9. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

10. Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

12. Contact

Questions, comments and requests regarding our Privacy Policy are welcome and should be addressed to:

Accident Claim Handlers Limited
Hambrook Business Park
The Stream
BS16 1RQ

Thank you for visiting our site and using our app.